CUSTOMER’S RESPONSIBILITIES: Customer is responsible for providing water, gas, sewer, and electrical utilities, unless there is a written agreement stating otherwise. It is essential to have electricity and water available on the site. Customer agrees to grant Contractor and Contractor’s equipment access to the property. Customer is responsible for either removing or protecting any personal property at or surrounding the work site. Contractor is not liable for personal property damage, including but not limited to, carpets, drapes, furniture, driveways, lawns, shrubs, etc. Customer will accurately identify and guarantee the property lines to Contractor.
WARRANTY; MAINTENANCE REQUIREMENT
HVAC INSTALLATION – 10 labor years warranty for Goodman/Carrier/Mitsubishi/Trane/American Standard equipment. 12 labor years warranty for Daikin equipment. Other brands cover with 3 years labor warranty only. To ensure the correct performance of the system, the manufacturers recommend having maintenance performed on the unit starting the first year of installation. However, to qualify for the extended warranty, the Contractor insists on having maintenance performed starting the third year after the installation. Please note, the 3-year labor warranty can be extended and made equal in length to the equipment warranty if, over the course of 3 years of operation, the Customer ensures that their equipment receives 2 maintenance checks per year from any Oregon licensed HVAC contractor. At the same time, the labor warranty cannot exceed the manufacturer’s warranty.
PLUMBING WATER HEATERS AND WATER SOFTENERS INSTALLATION – Hybrid and heat pump water heaters come with a 10-year warranty from the manufacturer, and tank gas water heaters come with a 6-year warranty from the manufacturer. Contractor offers additional warranty options of 1, 6, or 10 years for labor for the gas water heater, 1 or 10 year labor warranty for hybrid and heat pump water heaters, and 1-year labor warranty for tankless water heaters. For gas models, if repairs within the labor warranty cannot be completed within 24 hours, the unit will be replaced with a new one free of charge, subject to manufacturer availability and timelines.
SEWER LINE, MAIN WATER LINE, WATER LINE INSTALLATION/REPLACEMENT – 10 years warranty on labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
ELECTRICAL PANEL INSTALLATION (INCLUDING SUB PANEL), ELECTRICAL VEHICLE CHARGER, REWIRING – 3 year warranty on labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
REFRIGERATION EQUIPMENT INSTALLATION – 3 year warranty on labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
OTHER INSTALLATIONS – 1 year warranty on labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
REFRIGERATION AND HVAC REPAIR – 1-year warranty for labor, warranty for parts or equipment is provided in accordance with the manufacturer’s warranty.
ELECTRICAL AND PLUMBING REPAIRS AND SERVICES – 1-year warranty for labor, warranty for parts is provided in accordance with the manufacturer’s warranty.
SOLAR – 25-year linear performance warranty; 15-year roof penetration warranty; 3-year warranty for workmanship.
CLEANING SERVICES – Cleaning services are not subject to warranty.
EXTRA WORK AND CHANGE ORDERS: Customer may not require Contractor to perform extra or change order work without written authorization. A Change Order must include scope, price adjustment, and impact on timeline before work begins.
PLANS, SPECIFICATIONS, AND PERMITS: Contractor may assist Customer in obtaining permits. Additional work required by permit issuer may affect price.
SUB CONTRACTORS: Contractor may subcontract portions of work to properly licensed subcontractors.
CLEAN-UP: Contractor will remove debris and leave the site in broom-clean condition.
DELAY AND/OR INTERRUPTION OF SERVICES: Contractor is not liable for delays due to supply shortages, labor issues, governmental regulations, Acts of God, or other causes beyond Contractor’s control.
FEES, TAXES AND ASSESSMENTS: Customer is responsible for covering all applicable permits, fees, and governmental assessments. Contractor may assist with permits; Customer bears all costs.
COMPLIANCE WITH LAWS: Contractor shall comply with all applicable federal, State of Oregon, county and local laws.
COMMERCIAL GENERAL LIABILITY INSURANCE: Contractor carries commercial general liability insurance.
WORKERS’ COMPENSATION INSURANCE: Contractor carries Workers’ Compensation Insurance for all employees.
ARBITRATION OF DISPUTES: Any dispute arising from this Agreement shall be determined by arbitration in Multnomah County, Oregon, before an arbitrator licensed in the State of Oregon. Judgment may be entered in any court having jurisdiction.
ATTORNEYS FEES: Prevailing party may recover reasonable attorney fees.
LIMITATIONS: No action may be commenced more than two (2) years after completion of work.
RIGHT TO STOP WORK: Contractor may stop work if payments are not made.
RIGHT TO CURE: Customer must allow Contractor 10 days to cure alleged deficiencies.
SCOPE OF AGREEMENT: Written modifications only. Invalid provisions do not invalidate entire Agreement.
TERMS AND CONDITIONS FOR SMS COMMUNICATION: Customer may opt in to receive SMS. Reply STOP to unsubscribe.
MECHANICS LIEN WARNING
Under Oregon law, anyone who provides labor, materials, equipment, or services for the improvement of your property and is not paid may have the right to claim a construction lien under Oregon Revised Statutes (ORS) Chapter 87. Unpaid subcontractors or suppliers may file a lien even if you paid the Contractor. To reduce risk, request lien releases and verify payments. For more information visit www.oregon.gov/ccb.
NOTICE OF CANCELLATION
You may cancel this transaction within three (3) business days from the date of the transaction. If canceled, payments will be returned within ten (10) days and any security interest canceled. To cancel, send written notice to Contractor.
